So, I was at Perkins yesterday, where I wanted to get a salad and a piece of pie, following a performance of Henry 4, pt 1 by the Great River Shakespeare Festival in Winona.
The server was kind and got me my glass of raspberry iced tea. And then my food didn’t get there for another 20 minutes. If you know me at all, I’ll say that I would have been fine if the food would have been there 15 minutes ago. And then! From the kitchen! Comes SHRIMP and spinach. Yep, stuff that’ll kill me. So I waived the waiter over, asked him to wipe off my sticky table and take away the stuff that will kill me.
He comes back with a chicken and ice berg lettuce salad (with no foccacia!) and tells me “They made you a new one, they didn’t just pick off the shrimp.” How comforting. I’m halfway thru the salad when I realize it isn’t spinach, it’s ice berg. Now, this sounds funny until you remember that I get STUPID when I’ve not been fed in 4 hours. As I’m eating, the upper level humanity comes back and I start to giggle. I motion the server over (which takes several minutes each time I’ve mentioned it, tho the restaurant isn’t THAT busy) and mention it to him. He asks if I want them to make me another one. I agree that I really did want a chicken and spinach salad. I finish the ice berg salad as I’m waiting for the spinach salad. It comes out, it’s good, it’s what my taste buds wanted (and had expected, having ordered it.) The server comes over to see if it’s right, I agree it is, and thank him. I ask for a slice of cheesecake strawberry dessert. He says they are out! I give up and ask for the peanut butter chocolate something or other that they have. I’m telling my tastebuds to expect peanut butter and chocolate, and he comes back with a box for the rest of my salad and the strawberry cheesecake! I decide I’ll speak to the manager, because the poor kid did everything right that he could, and he handled it very well. Granted, I’m fed at this point, so I’m not a high maintenance customer, but still. I thought he should be praised for doing his job under difficult circumstances and remaining so pleasant and cheerful. So as the manager is wandering around, I ask her if she’s the manager, explain what happened (and was slightly off put that she didn’t offer to comp anything) but answer her question that yes, indeed, it’s right now, and the server did the best he could. She offers to get me a refill, confirms it’s raspberry iced tea, and leaves to go get it. She comes back, nods to me, and wanders off as I sip… iced tea. No raspberry flavor at all. I start laughing out loud at this point, and make it a point to tell my server what happened. He laughs too and offers to get me different tea. I decline, but thank him for his offer.
This, children (and small bears) is the parable part of this story. It was a decent meal, but I still had to pay. If I had been mean and nasty, they would have given me the meal for free. As it was, I got a story from the deal, acted like an adult human, “paid my dues”, made folk laugh and reminded myself that even when I ask for exactly what I want, sometimes it takes a bit to get there. And, in the doing, I can ascertain if it’s still what I want.